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or Place a Bulk Order
Frequently Asked Questions
When will my order ship?
If your order is marked Expedited, it typically ships same-day (Monday through Friday) if ordered by 18 PST.Please Note: Shipping service days are approximate however, not guaranteed due to current carrier volume(s).Please Note: If your package is returned to us due to an incorrect, invalid or incomplete shipping address it will be processed as a return and a refund issued. We're sorry, but shipping and handling charges will not be refunded. We appreciate your understanding.International import taxes are the responsibility of the customer and are payable upon receipt of the order. All International orders are subject to local taxes payable upon receipt of order and are the responsibility of the recipient.
Where is my order confirmation?
Once you’ve placed your order, you’ll receive an order confirmation via email to the address provided.If you have not received an email, please check your spam/junk folder or verify the correct email address was entered.
When will I receive my refund?
We will accept returns of current merchandise in its original condition and original packaging within 30 days of receipt unless otherwise noted. If the item and packaging is not in it's original condition, we will contact you letting you know that we cannot accept your return.We're sorry, but there are items we cannot accept returns for:
• Customized products
• Items that have been used/worn
When will I be charged?
You are charged for your product upon order of your items.If it is a custom item, then you will receive a separate payment page.
What payment methods do you accept?
We accept payment from debit or credit cards – American Express, Discover, VISA, Mastercard, Diners Club as well as payments made by Elo, Apple Pay, PayPal, Meta Pay, & Google Pay.Please note, some payment processors such as Apple Pay, PayPal, & Google Pay will default to shipping to the address associated with that account, so be sure to double check your details before placing the order!
Can I change or cancel my order once it has placed?
We aim to process orders quickly, so we’ll do our best to help with any changes or cancellations before your order ships. Send our team info@displaymodule.com a note as soon as possible.
I'm having trouble with an order. How can I contact you?
Please feel free to reach out to our Sanrio Customer Care team info@displaymodule.com.We are always happy to help!
Can I get an instant quote for my order?
For custom or bulk orders, please contact us at info@displaymodule.com to get a quote.
Do you ship Internationally?
We collaborate with multiple logistics companies to support international shipping covering the globe.
What happens when an item in my order has sold out and cannot be shipped?
Sometimes a large number of customers buy the same item. If one of your items is temporarily no longer available for shipment, we will email information about sold out items.Rest assured, we will refund you if you cannot receive the item you paid for.