How much do I have to pay for shipping?
For orders over $400, we offer free expedited shipping and you pay no shipping charges.
For orders less than $400, we offer both standard shipping and expedited shipping options for you to choose from.
Can you ship to my country/region?
We support shipping to almost all regions of the world. Click here for shipping time limits.
When will I receive the goods?
Usually we ship within 24 hours. Estimated delivery time varies depending on your region, please click here to see the shipping time table.
Do I have to pay customs duties?
The price of the order does not include customs fees. In a few cases, you will have to pay additional customs duties charged by your region/country.
Can I cancel/change my order?
Usually our order processing time is less than 24 hours, once the shipment starts then it cannot be cancelled/changed. Please contact us at firstname.lastname@example.org to cancel/change your order as soon as possible.
What is the refund/return period?
We offer no-excuse returns within 30 days. We will refund the original amount to your account after we check receipt of the goods. This clause is limited to retail orders of less than 5 pce.
How do I return/refund the product?
Please make sure the item is not damaged and contact us email@example.com. We will process a refund for you.
What if I receive a damaged product?
We ensure that the products sent out are in good condition, due to force majeure factors in the road products may appear damaged. You just need to contact us firstname.lastname@example.org and we will replace it for you free of charge.
Who is responsible for the shipping cost of the returned goods?
If it is a problem with our product (e.g. damaged product, wrong product sent...) then we will cover the return shipping costs. If the return is due to the customer (e.g. wrong order, wrong quantity ordered....) then the customer is responsible for the shipping costs. then the customer will be responsible for the shipping costs.
I want to check the detailed parameters of the product.
The product description is accompanied by an explanatory document available for download, usually in pdf format.
How do I know if the screen is the right size for me?
All products have structural drawings in the description. You can refer to them to see if they meet your requirements.